From 6th January 2020 , YHN Customer Services teams will be available to help at the City Library in central Newcastle from Monday to Friday, 10am – 3pm.
They will be able to answer general enquiries about our services
If you have a specific query for one of our officers, you can visit one of our specialist drop in sessions:
| Day | Time | Drop in session |
| Monday | 1pm – 3pm | Housing Solutions (support with housing applications) |
| Tuesday | 10am – 12pm | Housing Solutions (support with housing applications) |
| Wednesday | 10am – 12pm | Housing Services (support with your home and the area you live) |
| Thursday | 1pm – 3pm | Support and Progression (welfare, benefit and debt advice) |
| Friday | 10am- 12pm | Income Advice and Collection (support with rent account queries) |
Assistance continues to be available at the Kenton, West End and Walker hubs on a drop-in basis.
If you’d like to speak to an officer at the East End or Outer West hubs, the Customer Service team based there can make you an appointment, or you can click here for the office contact details.