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As part of our commitment to providing excellent customer service, we have made some changes to how we deliver services at the Outer West hub.

From Monday 25th November, customer service advisers will be on hand in the Outer West to answer customer queries and signpost to services. The customer service advisers can also schedule home visits for customers and arrange appointments for customers to meet with housing officers at the Outer West office.

As part of these changes, Outer West housing officers will be relocating to the West End office. Customers can still contact their housing officer on the same phone number as these are unaffected by the move.

Outer West Housing Office contact details:

West Denton Way

Phone: 0191 277 7940


Opening times:
Monday – 8.30am to 4.30pm
Tuesday – 8.30am to 4.30pm
Wednesday – 8.30am to 3.00pm
Thursday – 8.30am to 4.30pm
Friday – 8.30am to 4.30pm