We’re constantly looking to improve how we deliver services to you so that you have the best possible experience as our customer. With this in mind, we have reviewed our Housing Services team.

From September 2nd, there will be a new Housing Services Manager based in each local YHN Housing Office.

Each manager will be responsible for the day to day service delivered from their office, including: managing the estates, dealing with tenancy management issues and allocating void properties.

The managers at each office will be:

Housing Office name Housing Office address Housing Service Manager Office number
Outer West West Denton Way, NE5 2QZ Helen Rowley 0191 277 7940
West End Condercum Road, NE4 9JH Michael Healy 0191 277 1484
Walker Church Walk,
NE6 3BS
Claire Buglass 0191 278 8455
East End Shields Road,
NE6 1DL
Leonie O’Carroll   0191 278 1566
Kenton Hillsview Avenue, NE3 3QJ Sarah Walker 0191 277 4360

At the same time, some of our housing officers will also be moving to a different office, so you may also have a new housing officer going forward.

Please do not worry about the change in personnel, you will still be able to use the same telephone number to get in touch with your local office if you need to. You can also call your local office on the number above if you would like to find out who your new housing officer is.

In addition to these changes we are setting up a new Housing Solutions team who will manage all applications for housing in the city. This team will be based centrally and if you have any queries or need advice on moving please contact them on 0191 277 8600.

Please remember if you need to report a non-urgent repair you can do this on line at: www.yhn.org.uk or, alternatively, you can ring 0191 278 7878.

If you have problems with your neighbours or any causes for concern about someone’s welfare, please contact us on 0191 278 8740.

If you have any questions about these changes or would like further information, please contact your local housing office via the numbers above.