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The Government wants your views on how to improve social housing

The Government has recently published a green paper consultation document called ‘a new deal for social housing’ and wants to hear your views on their plans, which are based on the following principles.

Principle 1: a safe and decent home

The Government wants to:
  • – improve the way landlords share information and engage with residents on building safety
  • – review the ‘Decent Homes Standard’ and make it tougher on fire safety and energy efficiency.
Principle 2: complaints

The Government’s suggestions include:
  • – raising awareness of how to complain
  • – speeding up landlords’ complaints processes
  • – more opportunities for mediation and access to independent advice for residents
  • – better and quicker access to the Housing Ombudsman.
Principle 3: empowering residents and strengthening the regulator

The Government wants to introduce:
  • – landlord league tables (similar to school and NHS league tables) so customers know how their landlord compares to others
  • – national performance indicators (so all housing organisations report the same information)
  • – more power for the agency that supervises social housing (known as the regulator) to make sure homes are well managed
  • – an independent, national body that speaks on behalf of tenants to the Government.
Principle 4: tackling stigma and celebrating thriving communities

The Government’s ideas include:
  • – telling positive stories about social housing and celebrating the contribution of successful communities
  • – embedding great customer service across housing
  • – promoting good housing design and planning.
Principle 5: building new homes and supporting home ownership

Proposals include:
  • – freeing up money to help local authorities to build more affordable homes
  • – supporting community-led housing
  • – investing in affordable housing
  • – helping more people buy their own homes.
What do you think about these ideas?

Do you think the Government has got the right ideas about how social housing can get better?  You can tell the Government what you think before the proposals are finalised by:
  • – Giving your views via the Newcastle Independent Tenant Voice (NITV) survey through their Facebook page or website or by emailing by 23 October 2018
  • – Completing the Government’s online survey at by 6 November 2018
  • – Writing to Social Housing Team, Ministry of Housing, Communities and Local Government, Third Floor, Fry Building, 2 Marsham Street, London, SW1P 4D.