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Looking for a quick and easy way to report a non-emergency repair? Look no further than our new repair reporting tool, My Repairs Portal!

  The portal is a really handy way to report non-emergency repairs and can be easily accessed by a mobile phone.

  It provides lots of repair types to choose from and helps you to easily provide all of the information YHN needs to book someone to attend to your repair.

Better still, you can select a date and appointment time to suit you and we even have timeslots that mean you’ll always be free for the school run if you need to be!

You can also track progress on ongoing appointments and the portal keeps a log of anything you’ve reported.

In order to use the portal you’ll need to register via the My Council section on the Newcastle City Council website – you’ll need your rent number to do so, which you can get from your local housing office – then you just need to set up a username and password and you’re good to go!

You can also find out more about repairs here.