When you signed your tenancy agreement, you entered into a legal contract with us. You have responsibilities as a tenant - one of these is to pay the rent regularly and on time. As with any contract, if you do not pay, this can lead to court action which may result in you losing your home.

Rent is charged and payable on a weekly basis but if you want to make alternative payment arrangements you should contact your Housing Services Officer.  

If your payments are up to date there are three non payment weeks during the year, two at Christmas and one at the end of March. If your rent account is in arrears you should make your normal weekly payment during these weeks, thus reducing your arrears.

We may change your rent (including any charges for services) by giving four weeks notice. This however does not apply to changes due to the revision of water and sewerage charges. We will make these changes from the date they happen and inform you in writing.

Advice and support

If you find at any time that you cannot make your rent payments contact your Housing Services Officer. We can only help you if you tell us you're having problems.

Whether you are working or not, you may still be entitled to Housing Benefit to help towards payment of your rent. Application forms and advice are available from your local Community Housing Office or our Advice and Support team.