You should pay your rent every week.  You can pay less often if we agree to this but your payments should be for the period of time to come. 

We will tell you:

• how much rent you have to pay and explain any service charges
• how, where and when you have to pay it
• how to claim Housing Benefit
• how to get help with managing your rent from our Advice and Support service, if you need it

You can pay your rent in the following ways:

• In person at the Walker Centre or any of Newcastle City Council Customer Service Centres. 
• At any PayPoint outlet.  For details of your nearest outlet please visit www.postoffice.co.uk/ or www.paypoint.com/. 
• Direct Debit, standing order, over the phone or by post.

If you have any questions about your rent account, we will offer you a confidential interview and try to deal with your question immediately. We will give you details about your account, including the balance if you need it. 

If you miss rent payments, we will contact you to agree how you can pay these back and will write to you to confirm the agreement you have made.  If you are having problems paying your rent we will offer you the service of an Advice and Support Worker. 

If you have missed rent payments, we will work with other agencies to make sure that you are getting the help that you need.  If you fail to keep to the agreement you have made with us, we may take legal action against you to recover the money you owe.