If I pay by Direct Debit, does Your Homes Newcastle take the money from my account when it wants?

You can choose to pay either on the 5th or 20th of each month, or weekly on a Friday. Payments will be taken on or immediately after the date you have chosen.

Your Homes Newcastle will not change this date without your prior agreement.

If the amount you pay changes you will be told at least 10 working days in advance.

What happens if a mistake is made?

If Your Homes Newcastle or your Bank or Building Society makes an error, you are guaranteed a full and immediate refund of the amount paid.

How long does it take for the money to reach my rent account?

Monies will be credited to your account on the same day that the payment is made.

What happens if my rent changes?

We will recalculate the amount that you need to pay and advise you at least 10 working days in advance of any change. As long as you wish to continue paying by Direct Debit you do not to do anything.  

How can I keep track of my rent account?

Every thirteen weeks we will send you a rent statement detailing every transaction that has taken place on your account during that period.

If you require an up to date statement at any other time just contact your local Your Homes Newcastle Office who will post one out to you. If there are any changes to the amount you pay we will contact you with the revised payments at least 10 working days prior to the due date. 

You can also view your account online - click here to find out more about online accounts.

Do I need a particular type of account to use Direct Debit?

Yes. You must have a current account with a bank or building society. However, some deposit accounts can be used too - you should check with your bank or building society.

Can I cancel a Direct Debit?

Yes. You simply write to your bank or building society cancelling the instruction. A copy should be sent to Your Homes Newcastle.

Is it more expensive for Your Homes Newcastle to collect rent by Direct Debit?

Rent collection costs are much less if payment is made by Direct Debit. Everyone who pays by Direct Debit reduces the collection costs - making the service more efficient and cost effective. We are committed to cutting our costs for the benefit of everyone and by changing to Direct Debit you can help us achieve this.