We listen to what the people who use our services have to say about how we provide these services.  We use what our customers tell us to make improvements to how we do things.

Staff from the Young People's Service attend a range of forums for young people, which we have either co-coordinated or helped others to co-ordinate.

You said

At one event a young woman discussed her experience of accessing our service at the Housing Advice Centre (HAC).

She was 16 years old and found the environment at HAC intimidating due to the other customers using the service that can be a lot older and have many social issues.

She did say that once she met our worker and had a face to face discussion she thought the service was excellent and the advice given was helpful.

We did

We now have posters on the wall at HAC to say if a young person is not homeless that night they can contact out service by telephone and we will book an appointment with them at a convenient time and place within the next 5 days or that they can complete a Your Choice Homes application and either leave it at HAC or hand it in to our office and we will contact them within 5 days. This ensures young people are offered a bespoke and timely service.