You said, we did
We listen to what the
people who use our services have to say about how we
provide these services. We use what our
customers tell us to make improvements to how we do
Staff from the Young People's Service attend a range of forums
for young people, which we have either co-coordinated or helped
others to co-ordinate.
At one event a young woman discussed her experience of accessing
our service at the Housing Advice Centre (HAC).
She was 16 years old and found the environment at HAC intimidating
due to the other customers using the service that can be a lot
older and have many social issues.
She did say that once she met our worker
and had a face to face discussion she thought the service was
excellent and the advice given was helpful.
We now have posters on the wall at HAC to
say if a young person is not homeless that night they can contact
out service by telephone and we will book an appointment with them
at a convenient time and place within the next 5 days or that
they can complete a Your Choice Homes application and either
leave it at HAC or hand it in to our office and we will
contact them within 5 days. This ensures young people are offered a
bespoke and timely service.