Service Quality Framework Inspection
YHN Young Peoples Service scores 18 A’s across all its
services in our Service Quality Framework Inspection in August
This has been retained for two years and is an improvement on our
2009 score which was 17 A’s and 1 B.
Supporting People is the government’s long term policy to enable
local authorities to plan, commission and provide housing-related
support services that help vulnerable people to live
independently. It provides the means through which national
and local government ensure that the most vulnerable members of our
community get the help and support they need.
All services which receive grants through this programme have to
complete a self assessment which enables them to rate the standard
of their service delivery in six areas.
The Newcastle Adult Services Commissioning team then carries out
visits to the service to validate this assessment and award a score
based on their visit.
This annual self-assessment workbook forms a key part of the
contract review process. It incorporates assessment against
commissioning priorities, Service Quality Framework (SQF)
standards, performance data and outcome measures. This method
of assessment is used for all services commissioned by Newcastle
Adult Services with the exception of residential and nursing care,
for which there is a separate framework.
The SQF sets out the quality standards expected that all
Newcastle services to deliver. It enables us to evidence
achievement in a structured way, and is a practical method for
ensuring continuous improvement.
The purpose of the annual self-assessment is:
- to report on the quality, performance and staffing of your
service (the information will be used in conjunction with data
gathered via other forms of contract monitoring by the Newcastle
- to build on the findings of previous reviews and measure
improvement over time;
- to identify good practice;
- to support us to achieve and maintain high standards of service
delivery and encourage clients’ and stakeholders’ involvement in
- to enable the Commissioning Team to address quality and
performance areas across the authority;
- to enable the Commissioning Team to monitor how our service
supports clients to achieve outcomes.
As well as providing information on the service we also provide
information on the organisation which includes changes in staffing
and management as training that staff receives.
The Service Quality Framework
The annual self-assessment workbook allows us to identify where
the service is currently performing in relation to SQF
standards. All services should achieve at least level C.
There are 6 Core Standards within the SQF. These are:
- C1.1 Assessment, Care & Support Planning
- C1.2 Security, Health & Safety
- C1.3 Safeguarding and Protection from Abuse
- C1.4 Fair Access, Diversity & Inclusion
- C1.5 Client Involvement & Empowerment
- C1.6 Organisation, Management, Confidentiality &
C1.1 Assessment, Care & Support Planning
This standard combines needs assessment, risk assessment and
support planning and ensures involvement with our service outlines
the needs of the young people at the beginning of the service and
plans how we support them to achieve independence in a step by step
C1.2 Security, Health & Safety
This standard is ensures we deliver our service by keeping our
staff and customers free from hazards and we minimise any risk when
using our services. There is an emphasis on customers involvement
in their own health and safety.
C1.3 Safeguarding & Protection from Abuse
This standard ensures that we protect young people and their
families from abuse and checks our reporting procedures work
C1.4 Fair Access, Diversity & Inclusion
Within this section we are assessed on how people access your
services and ensures we do not discriminate and stop people
accessing the service when they need it. It ensures our services
are promoted to minority and discriminated groups to help improve
C1.5 Client Involvement and Empowerment
C1.5 is a new standard that measures our commitment to
empowering clients and promoting independence. This also
includes the number of complaints we have had and how we have dealt
C1.6 Organisation, Management, Confidentiality and Privacy
Standards C1.1 to C1.5 look at specific aspects of service
delivery. Standard C1.6 is a new standard that measures how
well these fit into the overarching priorities of the
organisation. The standard also considers how individual
providers respect client’s rights to confidentiality, privacy and
maintaining dignity whist promoting independence and choice and
that we maintain customers personal information
We are assessed on the progress we assist young people to make
and the Outcomes they achieve through involvement with our service.
These are closely linked to 5 outcomes from DfES Every Child
- Economic Wellbeing – how well service users manage their
financial affairs to establish independent living.
- Enjoying and Achieving – how well service users achieve
personal aspirations in their lives.
- Being Healthy – how well service users are able to manage their
own health needs.
- Stay Safe – how well service users are able to live safely in
the local community.
- Make a positive contribution – how well service users,
particularly those hard to reach groups, establish their lives in