Tenant's Handbook
All Your Homes
Newcastle tenants sign a tenancy agreement and receive a copy
of our Tenant's Handbook.
Tenancy Agreement
You will sign and receive a copy of this agreement when you move
into your home. You can see what this agreement looks like by
downloading a copy here.
Please note that we work out your rent on a 49-week year
(or 50-week year), not on a 50-week year (or 51-week year) as
stated on page 6 of the Tenancy Agreement.
It is a condition of your tenancy that, whenever it may end, we
cannot change how we work out your rent. In other words, we
cannot work it out on a 52-week (or 53-week) basis.
Tenant's Handbook
As well as outlining your tenancy conditions, the handbook
contains information on your rights and responsibilities as a
tenant and our rights and responsibilities as your landlord. It
will help you settle into your new home and help answer any
questions.
The handbook is made up of the documents listed below. You
can download the documents here or pick up a copy from any
Community Housing Office.
Introductory tenancies
Some tenancies are granted on a trial or ‘introductory’
basis. Introductory tenants here have slightly less rights
than secure tenants for the first twelve months of their
tenancy. Click here to read about
introductory tenancies.
Useful information about your property
Boiler instructions
You can read instructions and maintenance guides for your home's
boiler online:
If you have any other questions about your boiler,
contact your local Community Housing
Office.