Complaints

If you are not happy with any aspect of your repair please tell us. This will help us identify how we can improve our service. You can complain if:

• Your repair is late
• Your repair is poor quality
• You have a complaint about a member of staff
• You have any problem with the service provided

Make a Compliment, Complaint or Comment

Discretionary allowance

We must complete certain repairs within a reasonable timescale. We will pay you compensation if there has been an unreasonable delay in completing the repair.