We monitor what we do to ensure that we deliver all repairs on time and to the correct standard.

We measure:

• 16 key performance indicators
• Performance against published Service Standards
• Complaints
• Jobs completed on time
• Missed appointments

A report describing how the repairs service has performed against these standards is presented to the YHN Board on a regular basis (usually every three months).  Visit How we are doing to read recent Performance Monitoring Reports.

Click here to read more about our service standards.