Repairs - how we perform
We monitor what we do to ensure that we deliver all repairs on
time and to the correct standard.
We measure:
- 14 key performance indicators
- Performance against published Service Standards
- Complaints
- Jobs completed on time
- Missed appointments
Click here to see the results for
Quarter 2 2011
Click here to see the results for
Quarter 1 (April - June) 2011.
Click here to read more about our
service standards.