Routine

Repairs which will not seriously interfere with the comfort and convenience of the resident, for example:

• Repairs to plasterwork
• Repairs to doors and windows
• Repairs to bathroom and kitchen fittings
• New sanitary fittings (bath, toilet and wash-hand basin)

Urgent

Repairs which seriously affect the comfort of the resident or cause potential damage to the property, for example:

• Plumbing and drainage faults
• Roof leaks
• Majority of gas repairs
• Partial loss of heating

Emergency

Repairs, if not attended to, could cause serious damage to the building/property. Also a high safety risk to health of tenant, for example:

• Gas leaks
• Total electrical failure
• Total heating failure (winter)
• Burst pipes
• Making the property safe, after storm damage

Repair Priorities