All Service charges are due in full, in advance of the financial year as per the terms of your lease. Please make arrangements to pay your invoice within 10 working days of receipt.

If you are going to have difficulty paying your invoices, please contact the Income Team on (0191) 278 8757.

Ways to pay

• Online: By logging onto Newcastle City Councils’ website at www.newcastle.gov.uk and selecting ‘Pay for it’ on the home page, then select ‘Rent’. You can pay by Debit or Credit card.
  
• By telephone: You can ring NCC Payments on 0191 277 7208 to pay your balance in full. Make sure that you have your payment reference number and a valid debit or credit card ready. if you can not pay your balance in full please contact the Income Section on 0191 278 8757 to discuss your circumstances.
  
• In person: At any City Council Customer Service Centre or the Walker Community Housing Office.  You can pay by cash, cheque or by debit or credit card.
  
• By post: You can pay by cheque or postal order. Please make them payable to Newcastle City Council, write your payment reference number (shown on your invoice) on the back of the cheque or postal order and send to:
  
  Income Team
  Your Homes Newcastle
  YHN House
  Benton Park Road
  Newcastle upon Tyne
  NE7 7LX

Please note: credit card payments will be subject to a 2% handling fee. We do not accept American Express.