Living in flats and maisonettes
If you live in a flat or maisonette, it is important to bear in
mind that what you do affects your neighbours. So please
- not to make too much noise, especially at night or early in the
- to help keep the shared areas clean and tidy
- to take care to keep pets under control
- to be a good neighbour.
Shared areas and services
Everyone living in the block has a duty to keep the shared
areas of the block clean and use them properly. Remember that
you pay a share of the cost of maintaining shared areas so if you
see someone causing damage to or misusing stairways, landings,
parking areas, drying areas, rubbish chutes, security doors and
other shared facilities tell us. If you can get evidence of who
caused the damage we can charge them for it so that none of the
cost will fall on you in your service charges.
If you live in a flat or maisonette in a block that has one, two
or three storeys and where there is no cleaning service, you and
your neighbours are jointly responsible for keeping the shared
areas clean and tidy.
If a repair needs doing to one of the shared areas in your
block, tell the Repairs Centre. Do not assume that someone else
will do it. If the lights are out on the stairs, please report this
You and your neighbours
You have the right to enjoy your home in peace and quiet, and
your neighbours have the same right.
If you cause a nuisance or annoy your neighbour you are breaking
the terms of your lease agreement. You may also be breaking the
law. If you have a problem with your neighbour the first thing you
should do is talk to them. They may not realise that they are
causing you a problem – so be friendly and do not lose your
Noise – how we can help
If you cannot sort out your problem by talking to your neighbour
then you should talk to us.
In most cases we will ask a housing officer to talk to your
neighbour about the problem. They can also send a written warning
if they feel it is needed and will help the situation.
If the situation is serious you will need to keep a diary
recording the nuisance. The housing officer can give you an
In nuisance cases we usually need these records as evidence if
we are to go to court.
We will always try to take action where there is evidence of a
serious nuisance, and where a tenant or leaseholder is the victim
or the cause of the nuisance.
It is vital that you record incidents of anti social behaviour
at the time they occur so that the evidence is as accurate as
possible. Remember, if you don’t tell us what is happening then it
is unlikely we will be able to stop any anti social behaviour.
Legal action is the last resort in serious anti social
behaviour cases as it could mean that the person causing the
nuisance is evicted from their home or subject to an anti social
If you or anyone living in your home is suffering harassment
from a neighbour let us know. You may need to collect evidence in
the same way as we described for noise nuisance above.
You must also make sure that you, your family or any visitor to
your home causes harassment to your neighbour. This includes:
- violence or threats of violence
- abusive or insulting words or behaviour
- damage or threats of damage to property
- any actions which interfere with a neighbour’s peace, comfort
- racial harassment - you risk prosecution if you, your family or
any visitor to your home, threaten, abuse or insult your neighbour
in a racist way. In serious cases you could lose your home. We will
help any council tenant or leaseholder who is the victim of racial
harassment. If you are the victim of racial harassment, tell your
housing officer. You should also think about telling the
- vandalism and graffiti - you should report any incident to
your housing officer (we will treat all reports confidentially) and
to the police. Vandalism is a crime. It costs money to repair
damage and remove graffiti. It also makes your estate or your road
a less pleasant place to live for everyone
If the only way to get into a leasehold property is through a
communal entrance you are not allowed to keep a cat, dog, or any
other animal in your property, except for example, a blind
dog. However as long as your pet does not cause a nuisance or
excessive noise, we will not take any action against you although
specific permission to keep your pet will not be given.
If your flat has a garden you are responsible for keeping it
tidy. You should not allow rubbish to build up as it may cause a
health hazard and encourage mice and other pests.