The Leasehold Advisory Service is funded by the Government and provides free advice to Leaseholders. There is a lot of useful information on their website about owning a Leasehold property which you might find helpful. 

If you have concerns or issues relating to your property, Your Homes Newcastle has a complaints process where we would fully investigate any issues that you raise with us, but if you are unsatisfied with the outcome, you can approach the Leasehold Advisory Service for advice on the situation.

They also offer a mediation service which provides a way of resolving a dispute that you might have without the need to go to court or to the Leasehold Valuation Tribunal.

You can contact them in the following ways:

Telephone: 0207 383 9800

Online: www.lease-advice.org

In writing:
Leasehold Advisory Service
Maple House
149 Tottenham Court Road
London
W1T 7BN