Information for residents who live in high-rise blocks of flats

It is important that you know what to do if there is a fire.  

If you live in a high-rise block of flats, please make sure you are familiar with our emergency fire procedure.  

If a fire starts in, or close to your flat:

• Alert any other people in your flat
• Do not tackle the fire yourself unless you are sure it is safe to do so
• Call the Fire Service by dialling 999. All calls to 999 are free
• Leave the flat immediately closing all doors behind you including the front door to your flat
• If possible warn your immediate neighbours of the fire
• If you have to leave the building, use the stairs. Do not use the lift.

If there are signs of fire or smoke in the corridor or stairs and you are unable to leave your flat:

• Close your front door
• Close any doors which will help distance you from the fire or smoke
• Call the Fire Service by dialing 999. Tell them what is happening
• If you have no phone, call the concierge service or wave from your window to get the
  attention of passers by
• Find the window that is furthest away from the fire or smoke. Open it to let fresh air in.

Think ahead: know your block - how would you help each other if a fire starts in, or close to your flat? Talk now with your family and neighbours - it could save your life.

Home fire safety check

We can arrange a free home fire safety check for our tenants - contact us on 0191 278 3842 for more information.