We manage properties on 340 estates spread across Newcastle.  Managing these estates well is a crucial and highly visible part of our work.

We have service standards so that our customers know the level of service they can expect to receive from us.  Click here to read the Housing Management service standards.

Newcastle’s tenants and residents want to live on pleasant estates and neighbourhoods which are safe, well maintained, in good repair and in which they can be proud.

We contribute to pleasant estates and neighbourhoods by:

• running a network of local housing offices
• having local Area Boards that help us respond to local need
• linking with Tenant and Resident Associations and other community development agencies
• tackling Anti Social behaviour
• working in partnership with other agencies (such as Envirocall) to keep estates looking good
• conducting regular estate walkabouts that give residents the opportunity to get involved in the management and maintenance of their estate
• managing the Area Project Fund, which pays for local environmental schemes that are not currently being addressed by mainstream funding.  Click here to find out more about the Fund.

We are making the biggest change for 20 years to our network of community housing offices.  We are doing this to make sure that we can offer you the best services in the future.  Click here to read more about the changes.

Further information relating to your estate

Find your Councillor
Parish Council information
Ward information
Other Services

Click here to find your local housing office