Ongoing Consultation 2010
You may remember all the activity prior to the board meeting in
September 2009 when we conducted surveys, drop in sessions and
focus groups to get your views on the shape of the new service.
It may seem that things have gone a bit quiet since then but
that’s not the case. We have been working on the Communication and
Involvement plan from March to July 2010, and this was
submitted to the YHN Board for approval on 13 July
2010. This plan sets out how we intend to get your
views on changes and keep people informed of progress in as many
ways as possible. This will include:
- internet updates
- paper documents
- focus groups of customers and staff
- surveys when needed
- as much personal contact with residents’ groups as can be
achieved.
This plan was drawn up with the help of the Newcastle Tenants’
Federation. Newcastle Tenants' Federation has also assisted by
arranging a separate group of YHN customers to consult on service
review plans and feedback to their own tenants and residents
associations. Also, a number of key staff groups within YHN whose
services would be affected by the changes will be represented as
part of the working group for the same reasons.
The first stage is finding out what services customers would want
from us, in addition to the services we already provide. We
have a number of ideas from the Newcastle Tenants’ Federation, and
staff suggestions will be gathered via focus groups during
September 2010.
Work is also progressing well around drafting a specification
for the control room (locations are yet to be decided). A report
was submitted to YHN Management Team outlining a complex list
of items and control room functions that may be need to be included
in the control room specification based on necessity and cost
balance. Management Team then approved a list of what elements were
essential and this is now being used to form the specification to
enable companies to tender in due course.
In addition, other YHN teams are busy working
with their elements of the review. These involve
- Technical and Maintenance - who would be responsible for any
repairs after the first year
- IT - who need to make sure that all the systems are capable of
linking together
- Human Resources - who will assist in making a smooth transition
for the staff who may be affected.
Latest news
For more information
We will continue to provide updates via the website, but if
you would like any further details or to pass on a comment please
feel free to contact Dominic Connor, Concierge Service
Co-ordinator, on 0191 278 8688 or email dominic.connor@yhn.org.uk