Concierge Freephone: 08000 731 389

Who manages the service?
A small team based at YHN House manages, supports and supervises the service.  If you would like to know more about the management of the service, please contact Helen Garbutt, Dominic Connor, Jessica Nicholson or Michelle Wade by phone, e-mail or letter.  Visit Contact us for more details.

Will the concierge staff remove people who do not have permission to be in the blocks? 
No.  Our staff will tell the person to leave, and if they refuse, we will call the police.

What should I do if I lose my access fob (key)?
Report it to our staff.  They will give you a new fob and remove the old one from the system to prevent anyone else from using it.  There will be a charge for the replacement fob.

I have visitors staying with me.  Will the concierge staff stop them from coming into the block when I’m not in? 
No.  Tell the staff how long your visitors are staying and we will give them a temporary fob (key).

I’m not sure how to use the burglar alarm.  Can the concierge staff help me?
Yes.  Ask us and we will arrange to visit you to show you how the alarm works.

What is the difference between the 24 Hour Concierge service and the resident concierge service?
The 24 hour Concierge service is provided by our staff working three shifts consecutively to cover around the clock.  The Resident Concierge service is provided by 1 person who may live on-site.  They work 8.00am - 4.00pm Monday, Tuesday, Thursday, Friday, and 4 hour shifts on Wednesday and Saturday.  When the Resident is not on site you can access the service through the freephone number 0800 731 389.  There is a charge for both services.

How much does the service cost?
24 Hour concierge - the charge is currently £13.45 over 49 weeks which we add to your rent.  We take it into account when we work out your Housing Benefit.  We will let you know if we change the charges.

Resident concierge - the charge is currently £9.28 over 49 weeks which we add to your rent.  We include it when we work out your Housing Benefit. 

We will let you know if we change either of the charges.