Peace of mind at the touch of a button

Your Homes Newcastle is working together with Newcastle City Council to provide services which help people feel safer at home, so that they can live confidently and independently even if they are worried about falls, health problems or security.

Our Telecare and response services can give you and your family peace of mind because it allows you to call for help anywhere in your home at any time of day or night, simply by pressing a button.  When you press your button, you are connected to our 24-hour Response Centre and you can speak to our trained Response Officers who will offer you advice, call your family, friends or doctor, and send our Mobile Wardens or the emergency services if you need them.

The offer

If you live in Newcastle and you are aged 85 or over, you can get 6 months of telecare service for free*. 

This includes:

	Special alarm unit which connects you to our 24-hour Response Centre when you press your alarm button
	Splashproof ‘pendant’ alarm button which can be worn round the wrist or neck and used anywhere in the home to activate your alarm unit
	24 hour response services if you feel unsafe or unwell at home, including Mobile Warden responses when you need help

After your 6 month free trial:

• There is no obligation to continue service
• People receiving Housing Benefit may continue to receive the service for free
• People not receiving Housing Benefit may need to pay a small weekly charge, starting from as little as £3.10

If you need a higher level of service during or after your 6 month free trial we will contact you and help you choose the right equipment and service level.

How to get the service

It couldn't be simpler!  We just need your name, address and phone number so that we can contact you about installing equipment and beginning the 6 month free trial.

Call 0191 278 8699, email telecare@yhn.org.uk or write to our freepost address at: Community Care Alarm Service, Your Homes Newcastle, FREEPOST NAT22311, Benton Park Road, Newcastle NE7 7LX

* 6 month free telecare trial applies to people who do not currently use telecare or a community care alarm service, or live in sheltered accommodation or other care-based/supported accommodation