You can choose from 3 levels of service:

Gold Plus service

We will:

• provide and maintain the alarm equipment
• provide and maintain 5 additional items of Telecare equipment
• respond to your calls, 24 hours a day, every day of the year
• help you by contacting help for you if you need it. This may be your doctor, a relative, friend or an emergency service
• send a mobile warden to help you in an emergency.

Gold service

We will:

• provide and maintain the alarm equipment
• provide and maintain 2 additional items of Telecare equipment
• respond to your calls, 24 hours a day, every day of the year
• help you by contacting help for you if you need it. This may be your doctor, a relative, friend or an emergency service
• send a mobile warden to help you in an emergency.

Silver service

We will:

• provide and maintain the alarm equipment
• respond to your calls, 24 hours a day, every day of the year; and help you by contacting help for you if you need it. This may be your doctor, a relative, friend or an emergency service
• Every alarm unit has its own identity code so when your alarm goes off, your name, address and other details will be displayed on the operator’s computer screen.  There is always someone there to answer your call as staff are on duty 24 hours a day, 365 days a year.

Cost

The service charges vary depending on the level of service you get.  The lowest charge at the moment is about £3.36 a week and the highest charge is about £8.55 a week.  You may be able to have the cost of the service met from Supporting People funding.  This depends upon your income and whether a place is available through this funding.  We will let you know about any changes in the charges.  We have to abide by government rules when setting our charges but we will try to keep the charges as low as possible.