Community Care Alarm Service - frequently asked questions
Is it expensive to have a Community Alarm?
CCAS aims to keep the service affordable
to clients. The lowest charge is £3.36 a week and the
highest charge is £8.55. CCAS will let clients know if
charges have to be increased. The cost of the service
includes the hire of the alarm, monitoring calls and sending a
mobile warden if needed.
Sometimes funding is available to help cover the cost of the
service - this is assessed by Supporting People.
What type of alarm equipment do you fit?
CCAS can fit a range of equipment, depending on your
needs. All you need for the equipment to work is a plug-in
phone socket and an electric plug socket nearby. All types of
equipment come with an alarm that you can wear around your
neck. When you press this you will automatically be connected
to our call centre. You do not need to be near the alarm unit
to ask for help. The equipment has a built-in microphone
which can pick up your voice almost anywhere in your home.
Will the installation be messy or take a long time?
No. The alarm needs only a normal electrical socket and a
telephone socket. If there is a problem our demonstrator will
usually deal with this for you. Most of our installations are
done within an hour.
If I use my alarm how does the operator know who the call is
Every alarm unit has its own identity code so when your alarm
goes off your name, address and other details are displayed on the
operator's computer screen.
How will the Community Care Alarm Service help me?
The operator will ask you questions to help them assess the
situation. They will then organise the help you need.
For example, they may contact the emergency services, your doctor
or your family, or they may send a warden to your home.
How will a Mobile Warden be able to gain access to my home in
We will fit a keysafe at the front of your house. This is
a small safe where we can store a key to your home. This can
only be accessed by using a unique code that will be saved with
your contact information and given to a warden when needed.
What information do I need to give CCAS?
You only need to give us details which will help us if your
alarm goes off. We don't share your information with anyone
else. For example, we may need to know:
- your doctor’s name
- your next of kin
- details of anyone who has a key to your home
- details of any medical problems you have; and
- details of any disabilities you have.
What happens if my needs change?
At the installation of your alarm we will complete a support
plan with you. This will identify any areas that you may
require assistance with and what we can do to help. We will
review this with you after six weeks, to make sure we are meeting
your needs, and once a year after that.
If your needs change you just need to contact us and we will
arrange to reassess your needs and the level of support we provide
How can I access this service?
To access this service we require a completed referral form
giving us some basic information about you so that we can assess
what service may best support you. This could be from
yourself, a family member, a social worker or any health
Contact us to find out