HASBET - how we perform
How we perform
The HASBET team has service standards to respond to the victims
of anti-social behaviour. Depending on the severity of the
anti-social behaviour, we respond to the victim within 1, 5 and 10
working days according to our service standards. We carry out
satisfaction surveys with our victims once a case has been
resolved. Click here to find
out the results of our customer satisfaction
surveys.
HASBET is also responsible for managing the
Newcastle ‘graded response’ warning letters, co-ordinating
intelligence of behalf of other Safe Newcastle partners such as
Northumbria Police, Public Health and Street Wardens.
Click here to read more about our
service standards.
Key HASBET targets for 2009/2010
April 2009 to March 2010
Our target: Achieve customer satisfaction
rating of 75% using customer satisfaction surveys sent to all
victims by 31/03/2010.
Our performance: 68% satisfaction with our
service
Our target: Refer 100% of cases to Victim
Support during 2009/10
Our performance: 100%
Our target: Begin investigations within agreed
timescales for 97% of 1, 5 and 10 day cases which are referred
to HASBET
Our performance: 99%
Service standards target
response time performance 1st April 2009 to 31st March
2010
| Performance |
Target |
Achieved |
| Category 1 People (response target within one working
day) Issues that have a direct bearing on the
immediate wellbeing of people. We investigated 70 cases
and met our response target in 69 cases. |
97% |
98% |
| Category 2 Property (response target within 5 working
days) Issues relating to Council properties. We
investigated 138 cases and met our target
in all 136 cases. |
97% |
98% |
| Category 3 Environment (response target within working
10 days) Issues relating to activities affecting the wider
environment. We investigated 20 cases and met our target
in all 20 cases. |
97% |
100% |
| Overall we investigated 226 cases
and met our target in 223 cases. |
97% |
99% |
| Perpetrators - we had 225 perpetrators
referred. We dealt with 214 perpetrators within 5
working days after interviewing the victim. |
97% |
95% |
We will install surveillance equipment in your home
within 5 working days from receiving RIPA
authorisation.
We had 13 installations and
installed 12 within the agreed timescales. |
97% |
92% |
Number of HASBET cases by area 1st
April 2009 - 31st March 2010
| Area of Newcastle |
Number of cases |
| East Area |
84 |
| Inner West Area |
59 |
| Outer West and North Area |
84 |
| Other |
1 |
Different categories of anti-social behaviour have different
response times. The next three tables give you information
about the number of reported cases of each category.
Number of HASBET cases by type 1st April 2009 - 31st March
2010
Category 1 People
(response target within 1 working day)
| Type of anti-social behaviour |
Number of cases |
| Domestic violence and abuse |
1 |
| Harassment, verbal abuse, threatening behaviour |
42 |
| Hate related incidents |
2 |
| Drug abuse |
15 |
| Prostitution/sexual act |
0 |
| Threats to staff |
2 |
| Physical violence other than domestic |
8 |
Category 2 Property (response target within 5 working
days)
| Type of anti-social behaviour |
Number of cases |
| Alcohol related incidents |
8 |
| Vandalism and damage to property |
10 |
| Noise nuisance |
108 |
| Other criminal behaviour |
11 |
| Nuisance from vehicles |
0 |
Category 3 Environment
(response target within 10 working days)
| Type of anti-social behaviour |
Number of cases |
| Misuse of comunal areas |
3 |
| Maintenance of property |
9 |
| Rubbish/fly tipping |
0 |
| Untidy gardens |
0 |
| Pets and animal nuisance |
8 |
HASBET action taken in response to anti social behaviour 1st
April 2009 -31st March 2010
| Type of action |
Number of actions
|
| Warning letters to all tenures |
2225 |
| Acceptable Behaviour Agreements (ABAs) |
136 |
| Notice of seeking possession for anti-social behaviour |
67 |
| Demotion order notices |
0 |
| Injunctions for anti-social behaviour |
5 |
| Possession orders for anti-social behaviour |
4 |
| Extended introductory tenancies |
3 |
| Evictions |
4 |
Graded response warning letters
Number of graded response warning letters sent 1st April
2009 - 31st March 2010
| Month |
1st warning letter |
2nd warning letter |
3rd warning letter |
Acceptable
Behaviour Agreement (ABA) |
| April |
135 |
43 |
12 |
8 |
| May |
100 |
44 |
40 |
13 |
| June |
169 |
45 |
31 |
13 |
| July |
81 |
13 |
17 |
10 |
| August |
73 |
22 |
13 |
9 |
| September |
117 |
33 |
21 |
7 |
| October |
253 |
37 |
17 |
5 |
| November |
217 |
80 |
23 |
12 |
| December |
76 |
16 |
12 |
10 |
| January |
59 |
16 |
34 |
21 |
| February |
136 |
41 |
14 |
15 |
| March |
132 |
26 |
27 |
13 |
| Total |
1548 |
416 |
261 |
136 |
How much does it cost to run our HASBET service?
The cost of providing the Housing, Anti Social Behaviour and
Enforcement Team (HASBET) service is calculated by adding together
our staffing costs, legal support costs and victim support costs
and then dividing this total by the number of anti-social behaviour
cases we have investigated during the year.
An anti-social behaviour case is where the Housing, Anti Social
Behaviour and Enforcement Team and Victim Support officer has
investigated a complaint, supported customers, taken legal action,
and/or completed an acceptable behaviour agreement.
Financial year 2007/2008
From 1st April 2007 to the 31st March 2008, the cost of the
whole service was £409 561 (cost of HASBET, Private Sector
Officers, Victim Support and Legal Services).
The number of anti-social behaviour cases that HASBET
investigated was 304 and the number of acceptable behaviour
agreements was 116. Therefore the total number of cases for
this time period was 420.
For 2007/2008 the average cost per anti-social behaviour case
that we investigated was £975.14 (including legal costs).
How the cost of our service compares to other
organisations.
|
Housing Organisation
|
Cost of the anti social behaviour team per property managed
|
|
South Yorkshire Housing Organisation
|
£7.63
|
|
YHN HASBET
|
£9.17
|
|
East Midlands City Council
|
£12.76
|
|
Tyne & Wear Housing Organisation
|
£19.60
|
|
Tyne & Wear Housing Council
|
£19.72
|
|
Cumbrian Council
|
£44.35
|
