HASBET - how we perform
How we perform
The HASBET team has service standards to respond to the victims
of anti-social behaviour. Depending on the severity of the
anti-social behaviour, we respond to the victim within 1, 3
and 5 working days according to our service standards.
We carry out satisfaction surveys with our victims once a case has
been resolved. Click here to
find out the results of our customer satisfaction
surveys.
HASBET is also responsible for managing the
Newcastle ‘graded response’ warning letters, co-ordinating
intelligence of behalf of other Safe Newcastle partners such as
Northumbria Police, Public Health and Street Wardens.
Click here to read more about our
service standards.
Key HASBET targets for 2010/2011
Our target: Achieve customer satisfaction
rating of 76% using customer satisfaction surveys sent to all
victims by 31/03/2011.
Our performance: 80% overall satisfaction
with our service
Our target: Refer 99% of cases to Victim
Support during 2010/11
Our performance: 99% of victims referred
Our target: Begin investigations within agreed
timescales for 97% of 1, 3 and 5 day cases which
are referred to HASBET
Our performance: 99% of investigations started
within service standard timescale
Service standards target
response time performance 1st April 2010 to 31st March
2011
| Performance |
Target |
Achieved |
| Category 1 ASB (response target within one working
day) Issues that have a direct bearing on the
immediate wellbeing of people. We investigated 70 cases
and met our response target in 70 cases. |
97% |
100% |
| Category 2 ASB (response target within 3
working days) Issues relating to properties. We
investigated 597 cases and met our target
in all 595 cases. |
97% |
99% |
| Category 3 ASB (response target within 5 working
days) Issues relating to activities affecting the wider
environment. We investigated 35 cases and met our target
in all 35 cases. |
97% |
100% |
| Overall
we investigated 702 cases
and met our target in 700 cases. |
97% |
99% |
| Perpetrators - we met with a total of 688
ASB perpetrators out of 699 within 5 days of interviewing the
victim. |
97% |
98% |
We aim to install surveillance equipment in the victim’s home
within 5 working days from receiving legal (RIPA)
authorisation.
We carried out 10 covert surveillance operations and installed
equipment within the agreed timescales in all 10 cases. |
97% |
100% |
Number of HASBET cases by area
1st April 2010 - 31st March 2011
| Area of Newcastle |
Number of cases |
| East Area |
284 |
| Inner West Area |
110 |
| Outer West and North Area |
308 |
Different categories of anti-social behaviour have different
response times. The next three tables give you information
about the number of reported cases of each category.
Number of HASBET cases by type 1st April 2010 - 31st March
2011
Category 1 ASB (People)
(response target within 1 working day)
| Type of anti-social behaviour |
Number of cases |
| Domestic violence and abuse |
8 |
| Harassment, verbal abuse, threatening behaviour |
40 |
| Hate related incidents |
6 |
| Drug abuse |
12 |
| Prostitution/sexual act |
0 |
| Physical violence other than domestic |
4 |
Category 2 ASB (Property)
(response target within 3 working days)
| Type of anti-social behaviour |
Number of cases |
| Alcohol related incidents |
8 |
| Vandalism and damage to property |
9 |
| Noise nuisance |
557 |
| Other criminal behaviour |
23 |
| Nuisance from vehicles |
0 |
Category 3 ASB (Environment)
(response target within 5 working days)
| Type of anti-social behaviour |
Number of cases |
| Misuse of comunal areas |
10 |
| Maintenance of property |
16 |
| Rubbish/fly tipping |
2 |
| Untidy gardens |
0 |
| Pets and animal nuisance |
7 |
HASBET action taken in response to anti social behaviour 1st
April 2010 - 31st March 2011
| Type of action |
Number of actions
|
| Warning letters to all tenures |
1647 |
| Acceptable Behaviour Agreements (ABAs) |
100 |
| Notice of seeking possession for anti-social behaviour |
32 |
| Demotion order notices |
0 |
| Injunctions for anti-social behaviour |
7 |
| Possession orders for anti-social behaviour |
3 |
| Extended introductory tenancies |
5 |
| Introductory Tenancy Notice |
6 |
| Evictions |
2 |
Graded response warning letters
Number of graded response warning letters sent 1st April 2010 -
31st March 2011
| Month |
1st warning letter |
2nd warning letter |
3rd warning letter |
Acceptable
Behaviour Agreement (ABA) |
| April |
80 |
27 |
22 |
19 |
| May |
146 |
23 |
18 |
4 |
| June |
166 |
29 |
8 |
4 |
| July |
55 |
10 |
6 |
8 |
| August |
50 |
11 |
10 |
6 |
| September |
142 |
19 |
11 |
8 |
| October |
302 |
60 |
12 |
0 |
| November |
200 |
27 |
12 |
11 |
| December |
114 |
30 |
13 |
14 |
| January |
91 |
13 |
23 |
4 |
| February |
173 |
38 |
19 |
7 |
| March |
128 |
38 |
18 |
15 |
| Total |
1647 |
322 |
172 |
100 |