Hate crime - how can ARCH help?


Racism and homophobia should not happen, but it still does.  Nobody should suffer because of who they are and nobody should put up with it.  You can do something about it.

If you, your family or friends are having problems because of your ‘race’ or skin colour, this is a racist incident.  If you, your family or friends are having problems because of your sexuality, this is homophobia.

Some types of these incidents, such as verbal abuse and threats are obvious.  Other examples, such as damage to your property, bullying or rude gestures are harder to identify.

If you believe you have experienced a racist, homophobic or transphobic incident, even if you have no proof, report it.

What is ARCH?

ARCH is working to stop hate crime in Newcastle.

  • You can report a racist or homophobic incident to ARCH.
  • We are a group of organisations working together to get the right help to victims, and to take action against the attackers.
  • Everyone involved in ARCH will believe you and deal with an incident in the same way.
  • You decide what happens to your information, for example it can go to Victim Support and not to the police.  You simply say yes to those you want help from.

How is ARCH different?

  • With just one telephone call you can get help from a range of organisations including Your Homes Newcastle, the police, Victim Support, Racial Harassment Prevention Team, the Private Rented Project, Mesmac and Newcastle Lesbian Counselling Servce.
  • We all work together to get the best support to you and take action against the attackers.  If you do not want to give your name and personal details you do not have to.

How do I report an incident to ARCH?

Call 0800 032 3288:

  • This is available 24 hours a day and is free.
  • There is a translation service to over 100 languages.
  • You can report something that has happened to you, to someone else or about something you have seen.

Call into an ARCH Incident Reporting Centre

You can report to:

  • Any Your Homes Newcastle housing office across the City
  • Any Newcastle City Council Customer Service Centre
  • Racial Harassment Prevention Team: tel 0191 262 1629
  • Victim Support: tel 0191 281 3791
  • Private Rented Project: tel 0191 273 6103
  • West End Women and Girls Centre: tel 0191 273 4942
  • Common Ground: tel 0191 262 2522
  • North England Refugee Service: tel 0191 222 0406
  • ACANE: tel 0191 265 8110
  • EMTEP: tel 0191 273 3099

ARCH logo

We are opening new report centres all the time, so keep an eye out for our posters.