We measure our performance against our service standards.  Click here to read our service standards.

We take the satisfaction of our customers very seriously.  Everyone who has an adaptation to their home is invited to complete a customer satisfaction survey.

• In 2010/2011, 98.1% of respondents were very happy or happy with the overall quality of works carried out in their home.
• In 2010/2011, we successfully rehoused 26 households to more appropriate homes instead of adapting.
• In 2010/2011, we installed 1,126 adaptations into people’s homes following an assessment by Adult Services.