Tenancy services


When you become a Council tenant your main responsibilities are to:

  • pay rent
  • report any repairs you need
  • keep your home in a good condition
  • keep to your tenancy agreement

You may be eligible for housing benefit - our Advice and Support Team can give you advice. You can also use the Web Benefits Calculator to get an instant online estimate of any benefits you are entitled to.  This will give you an idea of how much you may be able to claim.  For a full evaluation, you will need to complete a Housing and Council Tax Benefit Claim Form.  Visit the Benefits section of Newcastle City Council's website for more information about housing benefit, including an online claim form.

We are working to make sure that our customers know where to go for the right financial products, including free face-to-face advice, affordable credit and banking.  Click here to find out about how getting a basic bank account, or joining a local Credit Union, could help you organise your finances better and help you sustain your tenancy.

When you start a tenancy you get a copy of our tenant's handbook. The handbook provides you with basic information and tells you where you can access services, advice and more detailed information about issues that may affect you during your tenancy.

We manage properties on 340 estates spread across Newcastle.  Managing these estates well is a crucial and highly visible part of our work.  Click here to find out more about how we manage your estate.

Your Homes Newcastle strongly advises all tenants to take out household contents insurance.  You can do this either through a scheme arranged by Newcastle City Council or by making your own private arrangements.  Click here for advice about household contents insurance.

YHN recognises that many people want to work from home, either running their own business or working for their employer. Click here to find out more about running a business from home.

We also produce a newsletter for our tenants and leaseholders.  'Homes + People' is sent out three times a year, giving you latest news about our services.  Find out more and read past editions here.

Our customers have access to a wide range of support services, ranging from advice and support through to the hire of furniture and personal safety equipment.  You can get information about these different services using the menu on the left hand side of the page.

Each of our services have adopted service standards to let you know what you can expect from our services.  Click here to read our service standards.

Information films

You can watch short films which give you information about Your Homes Newcastle and how we can help you.