You Said

We Did

Tenants on the Tarrans Bungalows Estate raised the issue that they were unable to put up curtains as there was no room for curtain battens as the window height was flush with the ceiling

YHN took this opportunity to alter the structure of the windows and reduce the height so tenants were able to fix curtain battens to the wall.  Tenants are now able to hang curtains in their new windows.  Feedback from tenants has been that they are delighted with this

Many issues have been raised regarding difficultly for some tenants going access to the Talk to Us Bus

A full risk assessment was carried out on the Talk to Us Bus, and it was concluded that a zimmer frame be provided for tenants that require help getting on or off the bus.  Also, as it is not practical for mobility scooters, due to lack of room, to be allowed on the bus, home visits are provided for those who require them.  This gives a range of options to ensure that information and events are accessible to all tenants

Secondary glazing on the Kenton Bar Estate was not going to be removed as part of the external package of works

As many tenants requested that the secondary glazing be removed it was decided that YHN would revisit the decision and offer to remove the glazing for tenants which required it

Residents were unhappy about the limited choice of ceramic tiles

We have introduced a second option of a cream tile in addition to the traditional white choice

Residents in the Blakelaw Multis had problems operating the push button flush on the WC

We changed to a lever handle at tenants request