Customer Satisfaction with Modern Homes
After we carry out internal or external work in your homes we
ask a random 30% of tenants on each estate to complete a customer
satisfaction survey. We use the results of this to see how
well we are doing and to make improvements.
Quarter 2 (July - September)
Overall satisfaction with the Modern Homes
Programme
| |
Target |
Actual |
| Internal |
85% |
88% |
| External |
90% |
96% |
Quarter 1 (April - June 2009)
Overall satisfaction with the Modern Homes
Programme
| |
Target |
Actual |
| Internal |
85% |
95% |
| External |
90% |
97% |
Thanks to everyone who has given us feedback so far. It
helps us to continue to improve our service to you.
