Name:  David Harris

Job title:  Debt Recovery Assistant

What David says about working for YHN:

I have worked for YHN for over 15 months as a Debt Recovery Assistant. During my time with YHN I have been positively surprised by the amount of time and effort that the company puts into the training and development of all staff.

The flexible working system that YHN operates has allowed me to adopt a fantastic work / family lifestyle.

A day in the life

My day within the Debt Recovery team is very varied and comprises both office-based work and conducting external visits to customers.  I always start my working day by checking my emails and calendar to see if I have any appointments, specific accounts to check or any training courses to attend.

At the beginning of the working week I am allocated a set amount of work - this workload will last me for the week and comprises of either letters, telephone calls or visits to customers. The areas that I cover when conducting visits can take me as far as Durham or Blyth so having a car is a paramount to me getting around.

My normal working day consists of the following:

08:30 – 09:15

Finalise or conduct visits, check emails and calendar

09:15 – 16:00

Conduct visits to leaseholders, tenants and former tenants or attend training courses.

16:00 – 16:30

Return to YHN house to update customer accounts and action any emails.