At Your Homes
Newcastle we are jointly responsible for looking after your
home. We rely on you to inform us of any repairs as soon as
possible so that work can be arranged.
We will make sure all properties are kept in good repair,
including the structure and outside of your property.
All repairs should be reported to the
Repairs Centre. You can contact the Repairs
- Telephone: 0191 278 7878
- Text: You can text details of your repair by
texting 'FIX' to 80800
- Fax: 0191 211 4803
- Email: firstname.lastname@example.org
(your email will be responded to within 24 working
- YHN App report non emergency repairs via the
There are also two online forms available for you to report
Please note that the quickest way to log your request is
by phoning the Repairs Centre on 0191 278
If your repair is an emergency please contact the Repairs Centre
on the telephone number above.
You will be asked for:
- Your name
- Your address
- The nature of the problem (be as specific as you can, or refer
to your repairs booklet)
- A contact telephone number (if you have one)
We will always try to make an appointment at a time and date
convenient for you.
Types of Repairs