Reporting Repairs


RepairsAt Your Homes Newcastle we are jointly responsible for looking after your home.  We rely on you to inform us of any repairs as soon as possible so that work can be arranged. 

We will make sure all properties are kept in good repair, including the structure and outside of your property.

All repairs should be reported to the Repairs Centre.  You can contact the Repairs Centre by:

  • Telephone:  0191 278 7878
  • Text: You can text details of your repair by texting 'FIX' to 80800
  • Fax:  0191 211 4803
  • Email: repairs@newcastle.gov.uk (your email will be responded to within 24 working hours).
  • Smartphone app: click here to find out more

There are also two online forms available for you to report repairs:

Please note that the quickest way to log your request is by phoning the Repairs Centre on 0191 278 7878.             

If your repair is an emergency please contact the Repairs Centre on the telephone number above.

You will be asked for:

  • Your name
  • Your address
  • The nature of the problem (be as specific as you can, or refer to your repairs booklet)
  • A contact telephone number (if you have one)

We will always try to make an appointment at a time and date convenient for you.

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Types of Repairs
Other Repairs
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