Your rent account
When you signed your tenancy agreement, you entered into a legal
contract with us. You have responsibilities as a tenant - one of
which is to pay the rent regularly and on time.
If you find at any time that you cannot make your rent payments,
please contact your nearest YHN Housing
Services office for advice. We can only help you
if you tell us you are having problems.
We aim to make it as easy as possible to pay your rent by
- providing different payment methods
- offering help and advice for those in financial difficulty
- responding to questions and explaining your rent account
- providing easy access to your account and statement
The easiest ways to pay your rent and service charges are:
This is the most convenient and safest way to pay - all you need
is a bank or building society account.
How do I set up Direct Debit rent or service charge
You can set up your Direct Debit over the telephone by calling
0191 278 7749 or you can complete a Direct Debit mandate
Click here to read frequently
asked questions about paying by Direct Debit.
Setting up other Direct Debits payments
If you have other council or Your Homes Newcastle bills you want
to pay by Direct Debit, please contact the section or department
named on the bill.
It's quick and easy to pay your rent or service
charges online. You will need:
- Your credit* or debit card.
- Your reference number or invoice
The cardholder must be present during the transaction.
*We do not accept American Express, JCB or Diners Club cards. A
2% handling fee may be added to some credit card payments.
You can access rent and service charge related services on the
go by downloading our APP. Our App is a really easy way to pay your
rent or service charges, view your account online, request a Direct
Debit or contact us about your rent or service charges whilst on
To download our app:
- Go to the App Store or Google Play for your smartphone or
- Search for ‘YHN’
- Install our FREE app
- Or….scan the app QR code to the right
Other ways to pay your rent and service charges
From 27 November 2015 customers can no longer pay their rent or
other YHN services at Customer Service Centres. The best way to
make a payment is by Direct Debit or by using one of our online
payment methods (see above). We can offer you
help to get online if you need it.
Alternatively you can pay:
Information about your rent
If you have any questions or queries
about paying your rent please contact your YHN Housing