Advice and Support Team

Advice and Support


YHN understands that everybody can need a little extra help from time to time and that’s what our advice and support team is for – to give you the help you need when you need it most.

The team works to help people better understand the support available to them from us and other agencies, to make sure people are receiving the benefits they should be and to help our customers cope with recent changes to the welfare system.

The aim of all of this is to help improve health and wellbeing and to make sure our tenants are able to sustain their tenancies for as long as possible.

The services provided by the team are free of charge and staff can help if you:

  • need benefits advice
  • need debt counselling
  • need help moving into your new home
  • have rent arrears problems.

We want to:

  • help you stay in your tenancy
  • help you access accommodation
  • help you set up and run your home well
  • help refugees that have been given right to remain in the UK
  • prevent homelessness

You can read more about what the service does here and if you have particular concerns about the impact of recent Government changes to the benefits system please see further information here.

Further information

You can find lots of information relating to the above on our other pages on this site, just click the links below to access information about:

Contact us

The quickest way to get in touch with our Advice and Support team is to use our online referral form.

If you want to speak to a member of any of the teams, your YHN Housing Services office can arrange this for you


Other useful links

Click on the links below for even more information you might find useful:
Domestic abuse - how we can help
Employment and Support Allowance
Healthwatch Newcastle
Safeguarding adults - what you should do