Advice and Support Team
Everybody needs help sometimes. The Advice and Support
team can help you stay in your home. Our aim is to prevent
homelessness and help people sustain their tenancies.
The service is free of charge.
We’re there if you:
- need benefits advice
- need debt counselling
- need help moving into your new home
- have rent arrears problems.
We want to:
- help you stay in your tenancy
- help you access accommodation
- help you set up and run your home well
- help refugees that have been given right to remain in the
- prevent homelessness.
We play a major part in the Newcastle Homelessness Forum, and
have contributed to many of the policies and procedures they have
helped put in place to improve housing services.
Visit the National Homelessness Forum's page in Newcastle City
You may be eligible for housing benefit - our Advice and Support
Team can give you advice. You can also use the
Web Benefits Calculator to get an instant online
estimate of any benefits you are entitled to. This
will give you an idea of how much you may be able to claim.
For a full evaluation, you will need to complete a Housing and
Council Tax Benefit Claim Form. Visit the
section of Newcastle City Council's website for more information
about housing benefit, including an online claim form.
Find out more about the Advice and Support team
What we do and how we can help
Other useful links
The Prevention Network Directory publishes a directory of
advice and support agencies active in Newcastle that are committed
to reducing homelessness –
click here to find out more.
Changes to the welfare system -
how you could be affected
Domestic abuse - how we can help
Employment and Support
Safeguarding adults - what you