Advice and Support Team


Everybody needs help sometimes.  The Advice and Support team can help you stay in your home.  Our aim is to prevent homelessness and help people sustain their tenancies.Advice and Support

The service is free of charge.

We’re there if you:

  • need benefits advice
  • need debt counselling
  • need help moving into your new home
  • have rent arrears problems.

We want to:

  • help you stay in your tenancy
  • help you access accommodation
  • help you set up and run your home well
  • help refugees that have been given right to remain in the UK
  • prevent homelessness.

We play a major part in the Newcastle Homelessness Forum, and have contributed to many of the policies and procedures they have helped put in place to improve housing services.  Visit the National Homelessness Forum's page in Newcastle City Council's website.

You may be eligible for housing benefit - our Advice and Support Team can give you advice. You can also use the Web Benefits Calculator to get an instant online estimate of any benefits you are entitled to.  This will give you an idea of how much you may be able to claim.  For a full evaluation, you will need to complete a Housing and Council Tax Benefit Claim Form.  Visit the Benefits section of Newcastle City Council's website for more information about housing benefit, including an online claim form.

Find out more about the Advice and Support team

What we do and how we can help you
Our service standards
Contact us
Online Referral Form
Latest news
Managing your money  
Government's benefit changes

Other useful links

The Prevention Network Directory publishes a directory of advice and support agencies active in Newcastle that are committed to reducing homelessness – click here to find out more.

Benefit advice
Changes to the welfare system - how you could be affected
Domestic abuse - how we can help
Employment and Support Allowance
Healthwatch Newcastle
Mortgage Rescue Scheme
Safeguarding adults - what you should do
Customer Service Excellence