Service user focus groups
Communications
We held a focus group with customers to help us improve the way
we communicate with customers. Customers’ feedback was used
to influence out communication strategy.
| You said |
We did |
| We need to improve the ways we communicate with customers and
look at new technology. |
We have introduced a new Facebook page for YHN. Customers can
find out latest news and events that are happening. |
| Letter are not always clear and easy to understand |
We now plan to review all our stock letters, notices and forms
and this will be complete by March 2012 |
| All our leaflets should be available on the website |
We agree and as from July 2011 all leaflets will be available
on the website. |