At Your Homes Newcastle we listen to what you, our customers, have to say about our services.  We use what you tell us to make improvements to the services we provide.  This section of the website tells you how we have used your feedback to change and improve our services.

You made a difference - July 2012

Every time you get involved, we tell you how your involvement has made a difference. Here are some examples of how you have recently helped us to improve our services for all of our customers.

• In our garden care discussion group, you told us we need more staff in the summer when the grass is growing.  We agree, so we are taking on four more gardeners this year. 
  
• In our You’ve got the Power focus group, you said we should put a video blog on the website so that people who can’t come to the event can still get information online. We thought it was a great idea so in June we made our first ever You’ve got the Power video blog, with lots of information about the 11 great projects that were shortlisted this year.
  
• In our You’ve got the Power focus group, you said we should have a project that helps get people back into work and also makes links with large businesses. The United for Employment project was one of the winners at this year’s event. It will provide training opportunities and work placements with Newcastle United and their key sponsors.
  
• We asked Black African customers how we can get more feedback from their community on Modern Homes work. We now make sure we include Black Africans in our sample when we carry out our Modern Homes satisfaction surveys.
  
• At our ‘Your estate, your say’ event you said that more work needed to be done to check the quality of work on estates. We have now set up a dedicated team of 30 customers who will check the standard of services on estates. They will focus on grounds maintenance and street cleaning.
  

Click on this link to read more examples of how you have made a difference - You said, we did - November 2011 (pdf)