Tenant and Leaseholder Involvement Strategy and Compact

What are they?

The tenant and leaseholder involvement strategy sets out a framework for tenant and leaseholder involvement in our housing services.  This framework provides people with a range of opportunities to get involved, in a way that is convenient for them and at a level they are comfortable with.

The tenant and leaseholder involvement compact, which sits alongside the strategy, is a binding agreement made between Newcastle City Council and council tenants and leaseholders.  It sets out:

• how tenants and leaseholders can get involved in housing issues that affect them
• how Newcastle City Council  and council tenants and leaseholders will work together to achieve improved housing services or a better quality of life
• how the compact will be implemented and checked to make sure it is working properly.

What will it mean for me?

These documents set out some clear principles and commitments for involving you in the management of your homes and improving the housing services we give you.  This means:

• you get clear and accessible information you need on all areas of housing services
• you can find out about the opportunities to get involved
• you understand how getting involved can lead to improved housing services
• you can have a role in important decisions on housing issues
• you can get support and training so you can take part effectively.

How can I get a copy?

You can get your copy of the compact by contacting the Customer Involvement team:

• Phone: 0191 278 8720
  
• Text: 07790 884 257
  
• Write to:  Customer Involvement Team
                 YHN House
                  Benton Park Road
                  Newcastle upon Tyne
                  NE7 7LX
  
• Submit an online form

Useful documents

• Our strategy for tenant and leaseholder involvement in housing services (pdf)
  
  
• Citywide tenant and leaseholder involvement compact (pdf)
  
  
• Tenant and leaseholder involvement compact summary  (pdf)