What are they?

Local offers are commitments that have been designed by tenants to improve housing services.  We have talked to lots of tenants to find out what is most important to them to help us improve.

Click here to see the local offers for 2011/12 >>

This year the local offers concentrate on issues that tenants have told us are important to them.  If we are not already providing this service the local offers will tackle these issues.

Click here to see the local offers for 2012/13 >>

What did customers have to say about the local offers?

“I was given the chance to tell YHN what needs to improve from my point of view”

“I was very impressed with the way we were involved.  I would definitely get involved again”.

What difference do they make?

Customers are involved in challenging how we are performing against these standards.  They check that we are performing well and are on target to deliver the local offers and how they have improved the service.

Annual report

To help us report on how we are performing customers are involved in designing our annual report.  This makes sure we include the information that customers want to read about but also that it is designed using customers ideas on how we present information.

Click here for the annual report.