How your involvement has made a difference


We include examples of how your involvement has made a difference in each edition of 'Homes + People', our newsletter for tenants and leaseholders.  You can find it in the section called 'You said, we did'.  Click here to visit the page where you can download previous editions of 'Homes + People'

Mystery Shopping

Your involvement in Mystery Shopping has made a big difference to our services.  The reports below explain how customers have been involved in Mystery Shopping and how we have used the feedback that you have given us.

Date of Mystery Shopping Report Title Action Plan
December 2005 Paying your rent Paying your rent
October 2006

Community Care Alarm
Service (CCAS) and Sheltered Housing Service

 CCAS and Sheltered Housing
Service
January 2007 Investment Delivery Investment Delivery
March 2007 Repairs (March to May 2007) Repairs (March to May 2007)
June 2007 Repairs (June to August 2007) Repairs (June to August 2007)
June 2007 Repairs (Involving Young People) Repairs (Involving Young People)
September 2007 Repairs (September - November 2007) To Be Completed
November 2007 Empty property checks November 2007 Empty property checks November 2007
November 2007 Access and Customer Care Access and Customer Care
November 2007 North East ALMO mystery shopping partnership To Be Completed
December 2007 Repairs (December to February 2008) To Be Completed

February 2008

Empty property checks February 2008

 To Be Completed
March 2008

Internal checks

Internal checks

 

Estate Standards Group

The estate standards group helps to monitor and improve the quality of maintenance to green areas across Newcastle. 

Click here to see how they have helped make improvements.