Customer inspectors
What’s involved?
Tenants and leaseholders can get involved in checking the way
YHN provides services. To become an inspector you will need
to attend a training event which will give the skills to carry out
an inspection.
Customer inspectors check the way a service is
provided.
- They look at customer satisfaction and mystery shopping
results
- Get an opportunity to work shadow staff to learn about the
service
- See how services are performing, and compare them with other
housing organisations
- But most importantly identify areas for improvement.
An inspection normally takes about 3 days to complete.
Training
We provide training every year where you will learn what is
involved, your role, what support you will receive, how to record
information, and give the skills and confidence to carry out an
inspection.
How it makes a difference
After an inspection we write a report along with a detailed list
of improvements and actions the inspectors would like to see
happen. After the inspection we will write to you to let you
know how the service has been improved.
Click on the following links to see the recent inspection
reports:
Customer inspector’s comments
“Its great you actually find out how a service works”
“I enjoyed meeting the staff on the team. You get to see how the
service is provided and comparing against other housing
organisations to make real improvements”
“You learn a lot about a service” 