What is a discussion group?

This is where a group of customers get together and give their ideas on how to improve our services through a discussion.

Who can join the group?

If you sign up to become one of our “make a difference” volunteers we will invite you to discussion groups. You can choose which ones you are interested in coming along to.  If you want to come to a group you need to ring up and book a place. The groups are popular so places are given on a first come first served basis.

The meetings usually last no more than 2 hours. You do not need to have been part of a discussion group before or had any training.

For more information about discussion groups coming up please visit the Events Calendar.

How does the group make a difference?

We consider all of the comments from the group and where possible use them to make changes to the service.

What happens after the meetings?

We will put all the ideas from the group into a report and send it to all members of the group within two weeks. We will write to you within six months to explain how we have used the ideas to improve the service.