Getting involved

Customer Involvement thank you partyWe want you, our tenants and leaseholders, to have a say in the housing services we provide and how we provide them because this helps us to improve our services.  

To give you the chance to have your say, YHN has a dedicated Customer Involvement team who provide ways for our tenants and leaseholders to get involved.

Getting involved Consultation events                   

More information Estate services consultation

Visit our online Events Calendar to find out about events and activities which are happening soon.

Information for housing providers

YHN runs successful mystery shopping and customer inspection programmes. We can provide training to housing providers who use these programmes or who would like to introduce them to their organisation.

For more information please contact the Customer Involvement Team on 0191 278 8723 or email