You have the legal right to see all types of recorded
information held by public organisations including Your Homes
Newcastle - it's called 'Freedom of Information'.
If you ask us for information we must tell you
if we hold it, and how much it would cost - if anything - to
provide it. Unless it is covered by a specific exemption we must
give you the information within 20 days. Specific exemptions are
those which might damage our commercial interests, such as the
buying of goods and services; commercially sensitive information or
third party information about others that would be a breach of data
The publication scheme
We must publish a list of all the general
information available to the public. The list is called a
'publication scheme'. Everything in our scheme is available here
online, divided into seven main sections:
A. About Your
How we operate, how decisions are made, who sits on the Board, how
we're organised, how we provide services . . .
Our mission, values and objectives; strategies and policies about
key issues like choosing contractors, managing properties, resident
involvement, equality, and collecting rent . . .
C. Finances and
Our annual budget, investment programmes, value for money, business
Agendas, reports, and minutes of the Board, sub-committees and Area
Panels . . .
How good are our services? How we'll improve . . .
F. Your local
Repairs, managing estates, rehousing, anti-social behaviour,
standards, complaints, translations. . .
involvement and communication
Tenant and resident groups, newsletters, handbook, leaflets,
Queries and requests
For more information contact:
Your Homes Newcastle
Newcastle upon Tyne
Phone: 0191 278 8600
Fax: 0191 278 8603