How we perform
Click here to view the feedback
report for July 2010
Click here to view previous
months' feedback reports
If you require any information regarding recent lettings please
contact your local Community Housing
Office or Your Choice Homes on 0191 277 2020.
Community Involvement Plan
Click here to view our Community
Involvement Plan
Complaints
We welcome your complaints and your compliments.
2008/09
In 2008/09 we received 20 complaints
2007/08
In 2007/08 we received 27 complaints
2006/07
In 2006/07 we received 48 complaints.
2005/06
In 2005/06 we received 38 complaints.
If you are not happy with any part of our service please
Contact us.
Evaluation
The following report and executive summary have been produced by
the Housing Quality Network.
Review of Your
Choice Homes - full report
Review of Your Choice Homes -
Executive Summary
Service Standards
We measure our performance against our service standards:
| Standard |
Time period |
Our performance |
|
We will answer all telephone calls within
5 rings
|
July to September 2009
|
100%
|
|
We will deal with 95% of all correspondence in
10 working days
|
July to September 2009
|
91%
|
|
We will deal with all registrations within 5
days
|
July to September 2009
|
100%
|
|
If you do not qualify to join Your Choice
Homes, we will write to you to tell you.
|
July to September 2009
|
100%
|
