YHN Housing Services @ Outer West


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YHN Housing Services @ Outer West
Outer West Customer Service Centre,
West Denton Way,
NE5 2QZ.

Housing Benefit
Refuse collection

Tel: 0191 277 7940

Email: outerwest@yhn.org.uk  

Housing Options Manager: Barbara Healy - barbara.healy@yhn.org.uk
Tenancy and Estate Manager: Andy Hayes - andrew.hayes@yhn.org.uk
Tenancy and Estate Coordinator: Joy Gordon - joy.gordon@yhn.org.uk
Income Recovery Manager: Tim Hutton - tim.hutton@yhn.org.uk


Opening times

Monday to Friday  8.30am – 4.30pm
Wednesday          8.30am – 3.00pm

The West Denton Housing Office manages approximately 5,800 properties in the Denton, Fenham, Lemington, Newburn, Newbiggin Hall, Westerhope and Woolsington areas of Newcastle. The accommodation that we manage ranges from traditional two and three bedroom semi-detached and terrace houses to bungalows, high rise and low rise flats.

We operate three specialist functions that provide a number of services including:

Housing Options:

  • Applications for housing 
  • Garages 
  • Managing and letting empty properties 

Tenancy and Estate Management:

  • Anti-social behaviour 
  • Neighbour complaints
  • Estate management 
  • Repairs enquiries
  • Untidy gardens

Income Management:

  • Rent account enquiries
  • Recovering debt from current and former tenants
  • Promoting home contents insurance
  • Offering a range of payment methods

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Other local information

Use Newcastle City Council's 'My Neighbourhood' pages to find information on:

  • bin collection dates
  • Councillors details
  • ward information
  • useful links