YHN Housing Services @ West End


 

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YHN Housing Services @ West End
West End Customer Service Centre,
Condercum Road,
Benwell, Newcastle upon Tyne
NE4 9JH

Repairs
 
Housing Benefit
 
Refuse collection
 
Schools
 
What's on
 
Healthcare
 
Estate walkabouts
 
Phone: 0191 277 1484

Email: westend@yhn.org.uk

Housing Options Manager: Paula Leckey - paula.leckey@yhn.org.uk
Tenancy and Estate Manager: Brian Dixon - brian.dixon@yhn.org.uk
Tenancy and Estate Coordinator: Joanne Hughes - joanne.hughes@yhn.org.uk
Income Recovery Manager: Simon Dunlop - simon.dunlop@yhn.org.uk

 

Opening times

Monday to Friday  8.30am – 4.30pm
Wednesday          8.30am – 3.00pm

About us

YHN Housing Services @ West End manages approximately 5,900 properties in the Benwell, Elswick, Scotswood, Westgate, Fenham and Cruddas Park wards of Newcastle. The accommodation that we manage ranges from traditional two and three bedroom semi-detached and terrace houses to terraced Tyneside flats and multi-storey flats.

We operate three specialist functions that provide a number of services including:

Housing Options:

  • Applications for housing 
  • Garages 
  • Managing and letting empty properties 

Tenancy and Estate Management:

  • Anti-social behaviour 
  • Neighbour complaints
  • Estate management 
  • Repairs enquiries
  • Untidy gardens

Income Management:

  • Rent account enquiries
  • Recovering debt from current and former tenants
  • Promoting home contents insurance
  • Offering a range of payment methods

 

Satellite offices

There will also be services available from our satellite offices in:

Cruddas Park Library (opening soon), Westmorland Road, Cruddas Park, Newcastle upon Tyne, NE4 7QY

  • Opening times: Monday to Friday 10.00am – 12.30pm
                             Wednesday: CLOSED

Fenham Library, Fenham Hall Drive, Fenham, Newcastle upon Tyne, NE4 9XD

  • Opening times: Monday to Friday: 8.30am – 4.30pm
                             Wednesday: 8.30am – 3.00pm

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Cashiering and library services are based at the West End Customer Service Centre.

Other local information