Benwell and Scotswood Community Housing Office


Who is my housing officer?Contact us

Benwell and Scotswood Community
West End Customer Service Centre,
Condercum Road,
Benwell, Newcastle upon Tyne

Housing Benefit
Refuse collection
What's on
Places of worship
Estate walkabouts

Phone: 0191 277 1484


Housing Services Manager: Paula Leckey

Opening times

Monday to Friday  8.30am – 4.30pm
Wednesday          8.30am – 3.00pm

About us

The Benwell and Scotswood Community Housing Office manages approximately 2082 properties in the Benwell, Elswick and Scotswood wards of Newcastle. The accommodation that we manage ranges from traditional two and three bedroom semi-detached and terrace houses to terraced Tyneside flats and multi-storey flats.

We provide a number of services at our office which includes:

  • Anti-social behaviour 
  • Applications for housing 
  • Estate management 
  • Garages  
  • Managing and letting empty properties 
  • Noise nuisance
  • Neighbour complaints
  • Repairs enquiries
  • Rent account enquiries
  • Untidy gardens

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Cashiering and library services are based at the West End Customer Service Centre.

Other local information