YHN Housing Services @ West End


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YHN Housing Services @ West End
West End Customer Service Centre,
Condercum Road,
Benwell, Newcastle upon Tyne

Housing Benefit
Refuse collection
Phone: 0191 277 1484

Email: westend@yhn.org.uk

Housing Options Manager: Paula Leckey - paula.leckey@yhn.org.uk
Tenancy and Estate Manager: Joanne Hughes - joanne.hughes@yhn.org.uk
Tenancy and Estate Coordinator: Claire Buglass - claire.buglass@yhn.org.uk
Income Recovery Manager: Simon Dunlop - simon.dunlop@yhn.org.uk

Opening times

Monday to Friday  8.30am – 4.30pm
Wednesday          8.30am – 3.00pm

About us

YHN Housing Services @ West End manages approximately 5,900 properties in the Benwell, Elswick, Scotswood, Westgate, Wingrove, Fenham and Cruddas Park wards of Newcastle. The accommodation that we manage ranges from traditional two and three bedroom semi-detached and terrace houses to terraced Tyneside flats and multi-storey flats.

We operate three specialist functions that provide a number of services including:

Housing Options:

  • Applications for housing 
  • Garages 
  • Managing and letting empty properties 

Tenancy and Estate Management:

  • Anti-social behaviour 
  • Neighbour complaints
  • Estate management 
  • Repairs enquiries
  • Untidy gardens

Income Management:

  • Rent account enquiries
  • Recovering debt from current and former tenants
  • Promoting home contents insurance
  • Offering a range of payment methods


Satellite offices

There will also be services available from our satellite office in:

Fenham Library, Fenham Hall Drive, Fenham, Newcastle upon Tyne, NE4 9XD

  • Opening times: Monday to Friday: 8.30am – 4.30pm
                             Wednesday: 8.30am – 3.00pm

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Cashiering and library services are based at the West End Customer Service Centre.

Other local information

Use Newcastle City Council's 'My Neighbourhood' pages to find information on:

  • bin collection dates
  • Councillors details
  • ward information
  • useful links