To report a crime

In an emergency, if somebody's life is in danger or a crime is taking place, call 999

To report all other crimes or incidents, or for general information and advice,
call Northumbria Police on 08456 043 043 or text 07786 200 814

For the deaf and hard of hearing:
minicom 01661 820 915 or text 07786 200 815

To report anti-social behaviour

• call the 24hour ‘Its your call’ anti social behaviour reporting line on 0845 605 2222

• call 0300 1000 101

• use our Anti-social behaviour online reporting form

These lines are confidential and available 24 hours a day to report anti-social behaviour and community safety related issues to the police and your local council.  These include:

• Vandalism and graffiti
• Noisy neighbours and loud parties
• Threatening and abusive behaviour
• Abandoned vehicles, dumping and fly tipping
• Drunk and rowdy groups
• Drug-related anti-social behaviour
• Broken street lighting.

If you smell gas

If you smell gas, call free on 0800 111 999.
Don’t create a flame or operate electrical switches.
Do put out flames, open doors and windows, keep people away from the area and turn the gas off at the control valve.

You can call this number any time, day or night every day of the year. Your call will not cost you anything. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.

Social Services

Help is available if you, or someone you know who is being cared for by community care services, is at risk of abuse or neglect.

For social work emergencies outside office hours (adults and children) call 0191 232 8520; Fax: 0191 211 4947; Deaf community: 18001.

Domestic Violence

If it is not safe for you to stay in your home, we can offer you emergency accommodation.  You should ask at a local community housing office, Housing Advice Centre, customer service centre or at a social services office.  We can arrange emergency accommodation outside of Newcastle where this is necessary.  If you need accommodation after 4.30pm you should call the Out of Hours Emergency Service on 0191 232 8520.

 

 

Repairs Out of Hours Service

If you have an emergency between the hours of 6pm and 8am you can call the Repairs Centre on 0845 113 8888.  Some examples of emergencies are:

• no usable toilet in the property
• major structural damage
• no heating or hot water in winter
• total loss of electricity
• you cannot get into your home or your home is not secure (you will need a crime number for this kind of repair)