Emergency contacts


 

Repairs out of hours service

  • If you have an emergency between the hours of 6pm and 8am you can call the Repairs Centre on 0191 277 8888. 

Some examples of emergencies are:

  • no usable toilet in the property
  • major structural damage
  • no heating or hot water in winter
  • total loss of electricity
  • you cannot get into your home or your home is not secure (you will need a crime number for this kind of repair).

To report a crime

  • In an emergency, if somebody's life is in danger or a crime is taking place, call 999
  • To report all other crimes or incidents, or for general information and advice, call Northumbria Police on 101 or text 07786 200 814 
  • For the deaf and hard of hearing:  minicom 01661 820 915 or text 07786 200 815

To report anti-social behaviour

This telephone number is confidential and available 24 hours a day to report anti-social behaviour and issues including:

  • Vandalism and graffiti
  • Noisy neighbours and loud parties
  • Threatening and abusive behaviour
  • Abandoned vehicles, dumping and fly tipping
  • Drunk and rowdy groups
  • Drug-related anti-social behaviour
  • Broken street lighting.

If you smell gas

  • If you smell gas, call free on 0800 111 999.

  • Don't create a flame or operate electrical switches.

  • Do put out flames, open doors and windows, keep people away from the area and turn the gas off at the control valve.

You can call this number any time, day or night every day of the year. Your call will not cost you anything. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.

Social Services

Help is available if you, or someone you know who is being cared for by community care services, is at risk of abuse or neglect.
  • For social work emergencies outside office hours (adults and children) call 0191 278 7878 Deaf community: 18001.

Domestic violence

If it is not safe for you to stay in your home, we can offer you emergency accommodation.  You should ask at a local community housing office, Housing Advice Centre, customer service centre or at a social services office.  We can arrange emergency accommodation outside of Newcastle where this is necessary. 

  • If you need accommodation after 4.30pm you should call the Out of Hours Emergency Service on 0191 278 7878.