Shieldfield Housing Office


 This office will be closed from Monday 2 June.

If this is your normal housing office, we will be writing to you shortly to tell you where you new housing office is and how to contact them.


Who is my housing officer?Contact us

Shieldfield Community Housing Office,
Stoddart House,
Clarence Walk,
Newcastle upon Tyne,
NE2 1AD.

Housing Benefit
Refuse collection
What's on
Places of worship
Estate walkabouts

Tel: 0191 278 1566


Housing Services Manager: Gill Snowdon

Opening times

Monday to Friday 8.30am – 4.30pm
Wednesday         8.30am – 3.00pm

About us

The Shieldfield Housing Office manages approximately 2886 properties in the Dene, North Heaton, Ouseburn and South Heaton wards of Newcastle. The accommodation that we manage in the area ranges from traditional two and three bedroom semi-detached and terrace houses to high rise, low rise and Tyneside flats and deck access flats and maisonettes.

We provide a number of services at our office which includes:

  • Anti-social behaviour 
  • Applications for housing 
  • Estate management 
  • Garages  
  • Managing and letting empty properties 
  • Noise nuisance
  • Neighbour complaints
  • Repairs enquiries
  • Rent account enquiries
  • Untidy gardens

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Other local information