YHN Housing Services @ Byker


Who is my housing officer?Contact us

YHN Housing Services @ Byker
45-47 Brinkburn Street,
Newcastle upon Tyne,

Housing Benefit
Refuse collection
Tel: 0191 278 1555

Email: byker@yhn.org.uk

Housing Options Manager: Gill Snowdon - gill.snowdon@yhn.org.uk
Tenancy and Estate Manager: Berni Dickson - berni.dickson@yhn.org.uk
Tenancy and Estate Coordinator: Carole Walton - carole.walton@yhn.org.uk
Income Recovery Manager: Hannah Adey - hannah.adey@yhn.org.uk

Opening times

Monday to Friday 8.30am – 4.30pm
Wednesday         8.30am – 3.00pm

About us

The Byker Housing Office manages approximately 1,800 properties on behalf of the Byker Community Trust, within the Byker ward of Newcastle.

On 2 July 2012 the ownership of the land and other buildings on the Byker estate were transferred from Newcastle City Council to the Byker Community Trust. The properties within the area are Grade 2 listed and range from two, three and four bedroom houses and maisonettes to high and low rise flats and some bungalows.

For more information on Byker and Byker Community Trust please visit the Byker Community Trust website.

We operate three specialist functions that provide a number of services including:

Housing Options:

  • Applications for housing 
  • Garages 
  • Managing and letting empty properties 

Tenancy and Estate Management:

  • Anti-social behaviour 
  • Neighbour complaints
  • Estate management 
  • Repairs enquiries
  • Untidy gardens

Income Management:

  • Rent account enquiries
  • Recovering debt from current and former tenants
  • Promoting home contents insurance
  • Offering a range of payment methods

You can also access our support services at the office, which include:

You can also access Newcastle Futures through our office if you want help to get into work.

Other local information

Use Newcastle City Council's 'My Neighbourhood' pages to find information on:

  • bin collection dates
  • Councillors details
  • ward information
  • useful links

Byker Community Trust