At Your Homes Newcastle…

We mean ... Business

At Your Homes Newcastle we understand that offering high quality flexible services has all-round business benefits. We
value and respect our customers and continually work to increase the ways in which they can access these services.

We mean ... Homes

We were created in 2004 to manage 32,000 council homes in Newcastle upon Tyne. By 2010 we will have invested £600 million in delivering modern homes to council tenants. This will substantially contribute to regeneration of the city now and for the future.

We mean ... Communities

Our work is not just about bricks and mortar. Our business is concerned with homes and people in equal measure. We help to create sustainable communities that people want to live in and that they can be proud of. We provide choice for our customers; choice in where they live, the kind of homes they live in and the services they receive. We work in partnership to create safe places for vulnerable people and our services are continually improved by the involvement of our customers.

We mean ... A great place to work

Our board members and staff are passionate about the people they serve. We invest in our staff, our greatest asset, to equip them with skills for the future. We’re working hard to attract and retain a dynamic workforce that represents the diverse communities of Newcastle upon Tyne

We mean ... delivering promises

Our track record

• We are achieving overall customer satisfaction of 90% on ourModern Homes Programme.
  
• Our Modern Homes Programme began in spring 2005.
  
• By spring 2006 we started work on 117 schemes, equivalent to 9,150 homes. There have been 7,623 energy efficiency measures installed, and 704 disabled adaptations to our properties.
  
• We now have Charter Marks for excellent customer services in the Community Care Alarm Service, the Concierge Service, the Right to Buy Service, the Asylum Seekers Unit and the Newcastle Furniture Service.
  
• The Audit Commission awarded us 2 stars in 2005 recognising that we provide good services.
  working in partnership
  

Responding to the challenges of the changing environment in which we work may be difficult for individual organisations.

We are keen to share our broad skills and experience by working in partnership with others. We have a track record in delivering efficiency saving, value for money services for a range of public, private and voluntary sector organisations.